Terms of Service

Agreement to Terms

These Terms of Service ("Terms") govern your use of the DEOM Hotel Villas website and services, including our villa booking platform, mobile applications, and related services (collectively, the "Services").

By accessing or using our Services, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use the Services.

Description of Services

DEOM Hotel Villas provides luxury villa accommodation services, including:

  • Online booking of private villas
  • Self check-in and check-out services
  • Digital villa access through secure codes
  • Villa amenities and services as described on our website
  • Customer support during your stay

The specific features and amenities of each villa are described on our website and in your booking confirmation.

Account Registration and User Responsibilities

To use certain features of our Services, you may need to create an account. When you create an account, you agree to:

  • Provide accurate, current, and complete information
  • Maintain and promptly update your account information
  • Keep your account credentials secure and confidential
  • Not share your account with any third party
  • Notify us immediately of any unauthorized use of your account

You are responsible for all activities that occur under your account. We reserve the right to suspend or terminate your account if any information provided during the registration process or thereafter proves to be inaccurate, false, or misleading.

Payment, Cancellation, and Refund Policies

Payment

All prices are displayed in Saudi Riyal (SAR) and include applicable taxes and fees. Payment is required at the time of booking unless otherwise specified. We accept major credit cards and other payment methods as indicated on our website.

Cancellation

Our cancellation policy is as follows:

  • Cancellations made 30 days or more before check-in: Full refund minus processing fees
  • Cancellations made 15-29 days before check-in: 50{}efund
  • Cancellations made 14 days or less before check-in: No refund

Refunds

Refunds are processed within 14 business days of the cancellation request. Refunds will be issued using the same payment method used for the original transaction.

We reserve the right to cancel a booking in exceptional circumstances. In such cases, we will provide a full refund or offer alternative accommodation of equivalent or higher standard at no additional cost.

Prohibited Uses and User Conduct

You agree not to use our Services for any purpose that is unlawful or prohibited by these Terms. Prohibited activities include, but are not limited to:

  • Using the villas for any illegal purpose or in violation of any local, state, national, or international law
  • Hosting events or parties without prior written approval
  • Exceeding the maximum occupancy of the villa
  • Causing damage to the villa, its furnishings, or equipment
  • Disturbing other guests or neighbors
  • Smoking inside the villas (all villas are non-smoking)
  • Bringing pets without prior approval (where applicable)
  • Tampering with security devices or systems

Violation of these prohibitions may result in the termination of your stay without refund, additional charges for damages, and/or legal action.

Limitation of Liability and Indemnification

Limitation of Liability

To the maximum extent permitted by law, DEOM Hotel Villas and its affiliates, officers, employees, agents, partners, and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from:

  • Your access to or use of or inability to access or use the Services
  • Any conduct or content of any third party on the Services
  • Any content obtained from the Services
  • Unauthorized access, use, or alteration of your transmissions or content

Indemnification

You agree to defend, indemnify, and hold harmless DEOM Hotel Villas and its affiliates, officers, employees, agents, partners, and licensors from and against any claims, liabilities, damages, losses, and expenses, including without limitation reasonable legal and accounting fees, arising out of or in any way connected with:

  • Your access to or use of the Services
  • Your violation of these Terms
  • Your violation of any third-party right, including without limitation any intellectual property right, publicity, confidentiality, property, or privacy right

Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the Kingdom of Saudi Arabia, without regard to its conflict of law provisions.

Any dispute arising out of or relating to these Terms or your use of the Services shall be resolved through:

  1. Informal negotiation: We encourage you to contact us first to seek an amicable resolution.
  2. Mediation: If informal negotiation fails, the parties agree to mediation in Riyadh, Saudi Arabia.
  3. Legal proceedings: If mediation fails, any legal action shall be brought exclusively in the courts of Riyadh, Saudi Arabia.

Changes to Terms

We reserve the right to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Services after any revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you are no longer authorized to use the Services.

Last Updated: April 23, 2025